Onboarding

Make sure the camera has a consistent aspect ratio, so it does not stretch the image in any direction.

Avoid shadows on the face or a strong side light.

Make sure your face is within the circle guidelines shown on the screen.

Make sure you are in a well-lit room that is not too dark.

Turn off any filters that might distort the image but keep the white light correction ON.

Avoid having a light source behind the person's head, such as from a window.

Avoid anything covering the face, such as masks, hats, sunglasses or hair flopping over the face.

For active liveness only - When performing actions such as turn right, do not over-rotate the face to 90 degrees, an angle of 35 degrees should be enough. Start with the camera raised so there is space to look down.